---
title: "A help desk with a live ticket queue, built by Claude Code on Elements"
author: "@chris"
author_url: https://elements.dev/u/@chris
published: 2026-10-07T01:46:34.689Z
url: https://elements.dev/demos/a-help-desk-with-a-live-ticket-queue-built-by-claude-code-nrj2kcv3
kind: post
format: article
---

# A help desk with a live ticket queue, built by Claude Code on Elements

by [@chris](https://elements.dev/u/@chris) · 2026-10-07

## Description

A live ticket queue with overdue badges, email replies, internal notes, canned replies, and who is viewing or typing on each ticket.

Replyhaven needed a shared queue that reorders itself as tickets arrive, conversations that stay current in every open window, email both ways with customers, and a way for agents to see who else is on a ticket. Each of those is a part of Elements, so the agent spent its 16 minutes on the help desk itself.

- **A live queue and conversations.** Tickets, messages and canned replies are LiveTables. A database trigger announces every change, so a new ticket from the contact form lands in each agent's queue, sorted by priority then age, and a reply appears in every open copy of the ticket.
- **First reply targets.** Each priority has a target, from one hour for urgent to 24 for low. The queue counts down to each ticket's target, marks it overdue once the time passes, and the dashboard reports the median first reply and the share that met the target.
- **Who is viewing and typing.** A presence channel records each open ticket page, which shows "Priya is also viewing this ticket" and an eye with avatars on the queue row. A typing channel carries "is writing a reply" between agents on the same ticket.
- **Email both ways.** The public contact form opens a ticket and emails the customer a confirmation. An agent's reply schedules a background job that emails it to the customer, and internal notes stay with the agents.
- **Server calls as function calls.** The contact form, invites and presence lookups call server functions straight from the page with `@rpc`, with types checked from the template to the database.
- **Sessions and roles.** The admin invites agents by email and manages canned replies, and every server call checks the signed-in role with one shared guard. Migrations define the schema and seed one admin, three agents and 20 tickets with their conversations.